Five9 + Salesforce = Better Together
By Mike Burkland, President & CEO of Five9 Salesforce recently announced that they are piloting Open CTI for the Lightning Experience in the Salesforce Summer ’16 release — with Five9 cloud contact...
View ArticleThe Challenge & Solution for Next Generation Customer Service
By Sabine Winterkamp, Senior Director of Marketing EMEA The contact centre market is undergoing a major evolution. Moving from complex, legacy, on-premise, multi-vendor technologies to easy to use,...
View ArticleStand Up To Cancer – How it All Works
By Mayur Anadkat, VP Product Marketing One in two men & one in three women in the U.S. will be diagnosed with cancer in their lifetime. That is a statistic that cannot be ignored. More often than...
View ArticleMy Experience at Oracle OpenWorld 2016
By Walt Rossi, VP Business Development I had the great opportunity to attend Oracle OpenWorld, Oracle’s annual user conference in San Francisco covering all products and solutions. Oracle’s product...
View ArticleIt’s National Customer Service Week, And You Are in the Age of the Customer
By Sabine Winterkamp, Senior Director of Marketing EMEA At times, customer service can be a tough industry to be in. An agent can potentially listen to complaints all day, while acting calm and...
View ArticleFive9 and Zendesk Are Serving Up a Cup of Awesome Customer Experience
By Teresa Dodson, Sr. Manager Channel and Partner Marketing ‘Tis the season! The weather is cold and the drinks are warm. Five9 and Zendesk are here to help, brewing up a cup of awesome customer...
View ArticleA Successful Customer Service Strategy in 2017 Starts and Ends With the Consumer
By Mayur Anadkat, VP Product Marketing This article was originally published on VMBlog, here. 2017 Brings the Death of the Contact Center, And the Engagement Center Emerges The evolution of the...
View ArticleWhat is Your Customer Engagement Priority?
By Paul Thomas, Managing Director EMEA We all care about customer experience, customer journey and excellent customer service. But how can you ensure that your business can deliver on these changes and...
View Article[VIDEO] Five9 Helping Businesses Succeed
Hear how companies like Deckers, United Way, and Brandman University are succeeding with Five9. The post [VIDEO] Five9 Helping Businesses Succeed appeared first on Contact Centers in the Cloud.
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Empathy, Empowerment, Enthusiasm: Delivering Experiences That Matter
When you think of a situation where you have been involved in a great customer experience, one, if not all, of these words will be used to describe it: Empathy, empowerment, enthusiasm. Did you feel...
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